# Shopper Notes
What is a shopper note? Shoppers may add special request/customization “notes” to their product orders. From your Producer Account tab click your producer inventory link to view and manage notes. If you can accommodate the note, you may leave it as it is. If you cannot accommodate the note, simply click the “deny” button. The shopper will be notified and given the choice to delete the item or buy it without their customization.
Click the Producer Inventory link to view shopper notes; you are able to deny shopper notes until you deliver products. If you cannot fulfill a shopper’s request, hit the deny button next to the note; then scroll to the bottom of the page to hit Save. This will generate a message on the shopper side that looks something like this:
If you can fulfill the request in the note, a customized label will be generated for items with shopper notes. Please make sure the correct label is on the special-request product.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://cultivate-food-connections.gitbook.io/producer-handbook/how-to-guides/packaging-delivery-prep/shopper-notes.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
